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Code of Practice

  • Ensure that clients have a complete understanding about the true costs that they are paying on loans.
  • Ensure that if a loan application is denied to a client, the reason is clearly explained to him or her.
  • Ensure that staff are respectful to clients, do not exploit them and do not use violent or harmful practices in loan collection.
  • Ensure that financial services are fairly priced and that the cost of services is not exorbitant and comply with local industry standards or practices.
  • Educate clients on financial management and ensure that clients and their families benefit from the services they receive and do not become over-indebted.
  • Ensure that clients are aware of their rights and that a formal and transparent mechanism is in place to handle complaints and disputes.
  • Ensure that all clients are treated with dignity and respect.
  • Ensure that the interest of the clients is always safeguarded and in no case encourage any business deal that undermines the client’s control over the business transaction.
  • Ensure that no person is denied access to financial services based on sex, race, nationality, ethnicity, class, religion, age, physical ability, caste or beliefs as long as it is not in conflict with national procedures and regulations.
uF-ico 1st Floor, Central Park Complex, Corner Rex Henderson and Frankbull road, Empangeni, 3880.
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